Warranty

WallWell stands behind the quality of our faux stone panels, trim, and corners. This warranty covers manufacturing defects for the original purchaser and does not apply to shipping, installation, or normal wear.

Coverage

We warrant that your WallWell product is free from defects in material and workmanship at the time it left our facility, when installed according to our installation guide and used under normal conditions. A covered defect means the panel itself fails — cracking, splitting, or separating of the material — for reasons other than an outside force, impact, or improper installation.

How Long

This warranty lasts 25 years from your purchase date, and applies only to the original purchaser — it is not transferable if you sell the property or resell the product. Coverage is prorated the longer you've owned the product, based on the schedule below:

  • Year 1: 100% of the defective portion's purchase price
  • Years 2–5: 75%
  • Years 6–15: 50%
  • Years 16–25: 25%

What We'll Do

If we confirm a valid claim, we will, at our discretion: (1) send touch-up paint or sealant to repair the affected area, (2) replace the defective portion, or (3) refund the purchase price of the defective portion according to the proration schedule above. Our responsibility is limited to the purchase price of the defective portion — we do not cover labor, removal, or reinstallation costs. If a matching color or style is no longer available, we'll offer the closest comparable replacement.

What's Not Covered

  • Damage from improper installation, or from not following our installation guide
  • Impact, scratches, or damage from outside objects
  • Movement, cracking, or settling of the wall, foundation, or structure behind the panel
  • Normal fading or color change from long-term sun and weather exposure
  • Damage from harsh chemical cleaners, pressure washing, or lack of basic care
  • Products installed too close to a heat source (grills, fire pits, heaters) or exposed to reflected heat
  • Interior-only products installed outdoors
  • Damage that happened during shipping, or while the product was stored before installation
  • Fire, flood, storms, or other events outside our control
  • Products that have been painted over or altered without our written approval

How to File a Claim

Email wallwellco@gmail.com within 30 days of noticing the issue, with:

  • Your order number or proof of purchase
  • Clear photos of the affected panel(s), including a wide shot showing the full installation and close-ups of the defect

We may ask for additional photos or a physical sample of the affected piece to evaluate your claim. Claims missing this information may be delayed. We'll review your claim and get back to you with next steps.

This warranty is the only warranty WallWell provides for these products, in place of any other express or implied warranty. We are not responsible for incidental or consequential damages beyond the remedies described above.